Certificate
Certificate in Public Complaints Handling and Grievance Redress
The role, powers, and procedures of the Ombudsman in administrative oversight
Public Administration and AccountabilityLKR 15,000 course fee
Stream 02
Public Administration and Accountability
Programmes in this area examine the legal and procedural frameworks within which public administration operates, including the principles of lawful decision-making and the role of oversight bodies, such as the Ombudsman, in ensuring administrative accountability.
Professional relevance
Where this stream leads
This stream prepares learners for roles that require an understanding of how public administration should operate lawfully, transparently and accountably, and of how citizens may seek redress when it does not.
- Public-sector Administrative Officers and Executive Officers
- Local Government and Provincial Administration Staff
- Staff supporting or liaising with oversight and accountability bodies, including the Office of the Ombudsman
- Human Resources and administrative personnel in government-linked institutions
- Governance and Compliance Officers in semi-government and statutory bodies
Certificates
Programmes in this stream
Students who enrol in both certificates within the same thematic stream receive a 10% discount off the combined total fee for those two certificates. This applies to any of the three thematic streams mentioned.
Certificate
Certificate in Administrative Law and Procedural Fairness for Public Officers
Principles and legal standards governing decision-making within public bodies
Public Administration and AccountabilityLKR 15,000 course fee
A School of Ziveka Online Campus
Build Practical Legal & Governance Literacy
Our certificate programmes are designed for professionals, administrators and citizens who need a practical understanding of the legal and governance frameworks that shape institutional life — without requiring prior legal training.