Certificate
Certificate in Consumer and E-Commerce Redress Navigation
Consumer protection law and dispute-resolution mechanisms in traditional and digital commerce
Citizen and Consumer RightsLKR 15,000 course fee
Stream 01
Citizen and Consumer Rights
Programmes in this area address the legal mechanisms available to individuals and consumers seeking redress, protection and access to information, an increasingly important field given the growth of e-commerce and digital service delivery.
Professional relevance
Where this stream leads
This stream prepares learners to support individuals and institutions in navigating consumer-protection, redress and information-access mechanisms, an area of growing relevance as commerce and public-service delivery continue to move online.
- Consumer Affairs Officers and Customer Redress Staff in retail, banking, insurance, and e-commerce businesses
- Customer service and complaints handling personnel in regulated industries
- Records Managers, Registry Officers, and archivists in public and private institutions
- Information Officers responsible for records governance and information-access requests
- Compliance Support Staff in organisations handling consumer data and transactions
Certificates
Programmes in this stream
Students who enrol in both certificates within the same thematic stream receive a 10% discount off the combined total fee for those two certificates. This applies to any of the three thematic streams mentioned.
Certificate
Certificate in RTI Compliance and Public Records Practice
Legal frameworks for information access, records management, and data governance
Citizen and Consumer RightsLKR 15,000 course fee
A School of Ziveka Online Campus
Build Practical Legal & Governance Literacy
Our certificate programmes are designed for professionals, administrators and citizens who need a practical understanding of the legal and governance frameworks that shape institutional life — without requiring prior legal training.